STAY CONNECTED

Store Policies:

  • We offer a Yarn Asylum Support Program. Our system will keep track of all your purchases.  For each purchase of a regularly priced item, you will receive one point for every dollar spent.  When you have reached 400 points, your receipt will automatically print a coupon worth $20 off your next purchase!  You must keep that receipt in order for it to be redeemed.  We do not have copies.  This new Support Program replaces our previous program with stamp cards.  If you have any cards with stamps on them, bring them in!  We will add your already accumulated points to the system and you are on your way to earning your $20 coupon.  All of your receipts will show a total of points accrued on your account.  Another bonus is that you don’t have to spend $20 to get points.  Purchases of any amount will add to your points.  Please note that points will only accumulate on non-sale items.  This does not include sales tax or classes.
  • We are happy to answer customers brief knitting questions over the counter when time permits. If you need extensive help (more than 5 minutes) or you bought your yarn elsewhere, please sign up for one of our Drop In Clinics, or make an appointment for a private lesson.
  • Well behaved children are always welcome at Yarn Asylum. It is your responsibility to watch your children at all times.
  • At this time, we do not have a policy prohibiting food and drinks at Yarn Asylum. (We have to eat here too!) We do ask that you limit these items to the table area and be courteous of other visitors and the inventory.
  • If you would like us to wind your yarn, just ask. We are pleased to offer complimentary winding services for all hanks of yarn purchased in our shop. Please remember that once we wind a skein for you, it isn’t returnable. If you aren’t sure if you’ll need all those skeins for your project, wind only one or two and bring the others in to be wound as needed. We only ask that you keep the original label on the unwound skein so we know it was purchased at Yarn Asylum. Special events or sales mean that we may be too busy to wind your yarn at that particular time. Should this happen, you can always leave your yarn with us to be wound, and pick it up at another time. Or as stated above, just keep the original labels on the skeins and bring them in anytime to be wound.
  • We will wind certain yarn that is not purchased at Yarn Asylum for a fee of $2 per hank. Based on the condition of the yarn and the content, we reserve the right to determine if we will wind your yarn. Please note that we are not responsible for yarn purchased elsewhere if it is damaged by our ball winder.
  • Special orders requests are welcome and we will do our best to accommodate them if possible. All special orders must be paid in advance. Additional shipping and handling fees may be required.

Shipping Policies:

  • Shipping is available for all online purchases for delivery in the United States.  All packages will be shipping via USPS within 2 business days.
  • Shipping is FREE for all orders over $75.  Orders below $75 will incur a flat fee of $7.50.
  • When your order is shipped, you will receive an email notification with your tracking number.
  • All returns MUST be authorized in advance and may be subjected to a 10% restocking fee.
  • Any questions concerning orders should be directed to orders@yarnasylum.com

Return Policies: 

  • Unused yarn with original labels and receipt can be returned within 60 days for store credit or exchange. Yarn must be in its original condition. Yarn that has been wound, covered in pet hair and smelling like smoke or last night’s dinner is yours forever.
  • Knitting needles and crochet hooks are not returnable or exchangeable unless defective.
  • Final sale items include: gift certificates, books, patterns, magazines, clearance and special order yarns/products.